You may return defective generic or remanufactured products for exchange or refund within 30 days after receipt. RMA number is required for all return packages. For all defective OEM products the customer shall file a warranty claim with the Original Equipment Manufacturer (OEM) in accordance with the OEM warranty procedure. All non-defective returns for credit are subject to a 25% restocking fee. The customer will be responsible for return shipping costs
You can pack and send your return to us in just few simple steps:
1. Contact Customer Service at 1-847-398-5212 and obtain a Return Merchandise Authorization (RMA);
2. Pack the items in the original boxes together with the original packing slip or receipt;
3. Write the RMA number that was given to you outside the shipping box for identification;
4. Mail the package back to Correct-Tek Copier Service, Call 1-847-398-5212 for address info.